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Greengage Printer Supplies - FAQ Here are the answers to some common questions with regard to the products and services we provide. Feel free to contact us if you require any further information. |
How do I find the right cartridge?
Do you accept phone or fax orders?
Does it cost anything to create an account?
How much does it cost for delivery?
Do you deliver to Post Office Boxes?
How do I receive reward points?
How do I use my reward points or promotional discount?
Do I need to be home to accept the delivery?
How do I find the right cartridge?
To find the cartridge you are looking for the preferred method is to use the Quick Search Box located in the top of the left column by entering the Model of your printer ie. MP240 or the Cartridge Number you need ie. PG510. This will display a list of cartridges suitable for your printer.
The next method is to search with the Cartridge Finder Box located at the right of screen by also selecting your printer model. If your printer model is not listed here please revert to previous method.
If either of the above does not produce the desired result you can also search the actual listings by selecting the appropriate category type ie. Compatible, Genuine etc. then search numerically through the listings until you find the correct cartridge.
Alternatively if you cannot find the exact cartridge you need we are happy to assist. We can be contacted via email 24/7 or by Phone between the hours of 8.30am till 6pm Monday to Friday.
Do you accept phone or fax orders?
Yes we do accept orders by phone or fax. We are happy to assist our customers in any way possible with all enquiries.
Once you have located your items by clicking the "Buy Now" or "Add to Cart" buttons the item or items you require will be placed into your shopping cart. You may change the contents of your cart at anytime, by selecting "Cart" from the top menu. When you add items, your shopping cart will be updated and a summary will be displayed including the relevant Shipping Cost. When you are finished, click on the "Check-out" menu option on the Shopping Cart to complete your order.
Does it cost anything to create an account?
Creating an account is free and is required for anyone wishing to place an order online. It allows members to view previous orders and to reorder based on past orders. They are also able to modify account details, view the status of current orders and subscribe to newsletters which may also contain important information or upcoming specials.
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, appropriate physical, electronic, and managerial procedures are in place to safeguard and secure the information transmitted online. When sensitive information such as credit card information is provided we use a variety of secure technologies and procedures to prevent unauthorized access. Highly confidential information, such as credit card numbers or passwords, are protected through the use of encryption via the Secure Socket Layer (SSL) protocol. As an extra security measure all payments including VISA and MASTERCARD are made via the PAYPAL secure portal ensuring the highest level of encryption available on the internet today. We do not have, store, nor require, access to credit card details.
You can make purchases directly with any VISA or MASTERCARD by selecting the PAYPAL secure banking portal. You are not required to have a PAYPAL account to do so nor are you required to login, simply enter your credit card details when prompted. You can also choose to login and pay directly with your PAYPAL account. OR alternatively you can use electronic funds transfer DIRECT DEPOSIT from your bank account. To complete the electronic funds transfer you must contact your bank via internet access or contact your bank personally to authorise the transfer from your account.
How much does it cost for delivery?
The cost of delivery is automatically added to your order during the "Check-out" process. At present we use a flat rate method for delivery costs and will be shown on the Delivery Information and Order Confirmation pages. This means you will only be charged one fee regardless of how many items you order. If your order is equal to or above our "Free Shipping" value, the delivery charge will not apply and will not appear on the Delivery Information and Order Confirmation pages.
Do you deliver to Post Office Boxes?
Yes we do deliver to P.O. Boxes and are more than happy to do so for any item or any amount of printer ink purchased online.
How do I receive reward points?
For every $10 of any purchase customers are issued with 1 reward point. Each point accrued is currently valued at .25 cents.
Reward Points can be redeemed once confirmation of delivery has been received on original order and can be used at any time thereafter on any purchase.
How do I use my reward points or promotional discount?
After you have found, selected, and added your items to your shopping cart. Click the “Cart” button and you will be directed to the Cart Summary Page. Enter the appropriate information and then proceed to “Checkout”
If you purchase before 10am EST we aim to deliver to all capital cities and major regional centres before 2pm the next day. For some of the more remote regions of Australia delivery may take longer. Once payment has been finalized goods will be despatched within 24 business hours.
Do I need to be home to accept the delivery?
Our Express Couriers generally require a signature with each delivery. In the event that you will not be home to accept the items and you are happy for our couriers to leave the parcel somewhere safe at your address, please indicate this in the shipping instructions when placing your order. If security is an issue then we suggest where possible to have the parcel delivered to your work address or neighbours. We are also able to deliver to PO Boxes if that is your preferred option.
All customers can obtain a tax invoice for their order via "My Account" once the order has been finalized. We can also email an invoice if required.
